Returns accepted with prior authorization only.

All books purchased from may be returned by mail within 15 days of receiving them. All books must be returned 'unused and unmarked'. Refund processing will start within 48 hours from receipt and inspection of returned item and be completed in 5 to 10 business days. Refund will be made by the same method of payment as used for the purchase.

Shipping costs & handling fees are not normally refundable. We refund shipping costs only if the return is a result of our error.

If you wish to return an item, please send us a message first.

Your privacy and security is important to us. We do not disclose your personal information or your purchase information to any other company. We do not sell or rent your information to anyone.

UPCOUNTRY (TURKEY) LTD, trading on collects only information that is needed to process and ship your order. We use your supplied e-mail address for notifications regarding your order. We may also use information you supply to compile the update reports for each trail. We also dispatch Update Newsletters (3 newsletters per year); if you don't want to receive them, please let us know.

All online sales are processed through Secure Sockets Layer (SSL) software system run by payment gateway. The SSL software encripts all the information you transmit during the purchasing stage, so it is 100% secure. Please see for further technical information.

Links to Other Web Sites
When you click on a link on this Web Site that takes you to a web site operated by another company, you will be subject to that web site’s privacy policies.

Contact Information 
For questions about your order, you can contact us through our web site.
Upcountry (Turkey) is a UK Registered Company No. 0341 2331.
Registered at: Spa House, Hartington Rd, Buxton, Derbyshire, UK